Cookie Policy
Last updated: March 2026
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, to provide a better user experience, and to give website owners information about how their site is being used.
Cookies do not contain personally identifiable information on their own, but they can be linked to personal data that you have provided to us. Cookies set by the website owner (in this case, Solid Surf House) are called “first-party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”.
2. How We Use Cookies
We use cookies and similar technologies to:
- Keep you signed in to your account securely during your session
- Remember your language and display preferences
- Understand how visitors navigate our platform so we can improve it
- Remember your cookie consent decision
- Measure the effectiveness of our booking funnel and identify areas for improvement
- Prevent fraudulent activity and protect platform security
3. Types of Cookies We Use
Essential / Necessary Cookies
These cookies are strictly necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as logging in or filling in forms. You can set your browser to block or alert you about these cookies, but doing so will cause parts of the site to stop working.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation, such as remembering your language preference. They may be set by us or by third-party providers whose services we have integrated. If you do not allow these cookies, some features may not work as intended.
Analytics Cookies
These cookies allow us to count visits and understand how visitors move around our website, helping us measure and improve the performance of our platform. All information collected by analytics cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
4. Cookies We Currently Use
The following table lists the specific cookies placed on your device when you use the Solid Surf House booking platform:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| ssf-auth.session-token | Essential | Authenticates your session after login. Required to access your bookings and account. | 30 days |
| cookieAccepted | Essential | Remembers your cookie consent choice so the banner is not shown again. | 365 days |
| language | Functional | Stores your preferred display language (e.g. English, Italian, Spanish, German). | Session / 1 year |
| _ga, _ga_* | Analytics | Google Analytics cookies used to distinguish users and track page views and navigation patterns. | 2 years |
| _gid | Analytics | Google Analytics cookie used to distinguish users. Expires after 24 hours. | 24 hours |
| _gat | Analytics | Used by Google Analytics to throttle request rate. Helps limit data collection on high-traffic sites. | 1 minute |
Note: Cookie names and durations may change as we update our platform. This table reflects our current implementation as of the date above.
5. Third-Party Cookies
Some cookies on our platform are placed by third-party services. We use these services to help us deliver a better experience:
- Google Analytics — We use Google Analytics to understand user behaviour on our platform. Google Analytics uses cookies to collect data about your visit. IP addresses are anonymised before being sent to Google. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
- SendGrid — Used for transactional email delivery. When you open or interact with emails we send, usage data may be tracked to help us understand email engagement.
We do not have control over the cookies set by third-party services. Please refer to the respective privacy policies of those providers for more information.
6. How to Manage Your Cookie Preferences
You can manage or delete cookies at any time. Here are some options:
Using our cookie banner
When you first visit our site, you will be shown a cookie banner. You can click “Not now” to decline non-essential cookies or “Accept” to allow all cookies. You can reopen the banner at any time by clicking the 🍪 icon in the bottom-right corner of any page.
Through your browser settings
Most web browsers allow you to control cookies through their settings. You can:
- Delete all cookies currently stored on your device
- Block all cookies from being set
- Allow cookies only from trusted websites
- Browse in private/incognito mode, which does not store cookies after the session ends
Instructions for managing cookies in the most common browsers:
Please note that blocking essential cookies may prevent you from logging in or completing a booking on our platform.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use or to comply with legal requirements. We will notify you of any significant changes via a notice on our website or by email. We encourage you to review this policy periodically.
The date at the top of this page indicates when this policy was last updated.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Email: holiday@solidsurfhouse.com
Address: Solid Surf Co. Limited 65-67 Bonham Strand, Sheung Wan, Hong Kong 999077 Hong Kong China VAT: 3180732
Address: Solid Surf Co. Limited 65-67 Bonham Strand, Sheung Wan, Hong Kong 999077 Hong Kong China VAT: 3180732
For more information about how we handle your personal data in general, please see our Privacy Policy.